Overview

At Inujays Collections, customer satisfaction is important to us. We are committed to delivering premium fashion accessories and ensuring a smooth shopping experience for every customer. Please read our refund and return policy carefully before making a purchase.

Returns Eligibility

We accept returns for eligible items within 7 days of delivery.

To qualify for a return, the item must:

Be unused and in its original condition
Have all original tags, packaging, and accessories intact
Not show signs of wear, damage, perfume, stains, or alteration
Be returned in the original product box or dust bag where applicable

Items returned without meeting these conditions may not be approved for refund or exchange.

Non-Returnable Items

For hygiene, security, and product integrity reasons, the following items are non-returnable:

Sunglasses or eyewear with visible wear or scratches
Sale or discounted items
Customized or special-order products
Gift cards or promotional items
Products damaged due to misuse or improper handling

Damaged or Incorrect Orders

If you receive:

A damaged item
A defective product
The wrong product

Please contact us within 24 hours of delivery with:

Your order number
Clear photos/videos of the product and packaging

Once verified, we will arrange a replacement, exchange, or refund where applicable.

Refund Process

Approved refunds are processed to the original payment method used during checkout.

Please allow:

5–10 business days for refund processing depending on your bank or payment provider.

Shipping fees are non-refundable unless the error was caused by Inujays Collections.

Exchange Policy

Eligible products may be exchanged for:

A different color
Another available product
Store credit

Exchanges are subject to product availability.

Return Shipping

Customers are responsible for return shipping costs unless:

The wrong item was delivered
The product arrived damaged
The order contains a verified defect

We recommend using a trackable shipping service when returning items.

Order Cancellation

Orders may only be cancelled within 12 hours of placement if they have not yet been processed or shipped.

Once an order has been shipped, cancellation requests cannot be accepted.

International Orders

International customers are responsible for:

Customs duties
Import taxes
Local handling fees

These charges are not controlled by Inujays Collections and are non-refundable.

Luxury & Designer Products

Certain luxury or designer-inspired items may have limited availability and stricter return conditions due to exclusivity and product sourcing.

For hygiene and authenticity protection, some premium accessories may qualify only for exchange or store credit.

Contact Us

For refund, return, or exchange inquiries, please contact:

Inujays Collections
Email: support@inujays-collection.com
Website: Inujays Collections